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Information About Our Agreement

This document forms part of our agreement, the terms and conditions of which are printed on the application form you signed. If there is any inconsistency between this information and our terms and conditions, this information will prevail.
Our contract of supply with you is formed on the day we post or deliver this document.

Our performance commitments

We have set ourselves the following response commitments to our customers:
Response Time
We look forward to receiving your phone calls and will respond to them as quickly as we are able. In the event of our being unable to take your call, please leave a message and we will get back to you within 2 hours during working days. We will respond to your emails within 2 working days of receipt and within 5 working days if you write to us.
Invoice Queries
We will remedy any invoice errors within two working days.
Complaints
We will investigate a complaint you may make to us about our service within two working days.
Outage or Interruption
In the event of any outage or interruption of our services we will endeavour to restore service as soon as possible.
Surges and Spikes
Surges and spikes are momentary fluctuations in voltage or frequency and are not treated as interruptions. We strongly recommend that you install surge protection devices for sensitive equipment like computers, microwaves, video recorders, televisions and other electronic devices.

Payment options

You can pay us by any of the following methods:

  • By posting a cheque to Bosco Connect Ltd, P O Box 9601, Newmarket 1149
  • By depositing funds into our Westpac bank account 03-0239-0171506-000. Please ensure you use your account number as a reference. All monthly accounts have a pre-coded deposit slip at the bottom of the invoice.
  • By giving us your credit card number and consent to charge your invoice to your credit card.
  • By completing a direct debit form and authorising us to debit the due amount directly from your bank account.
  • By paying cash at our premises at 27 Bath Street, Parnell, Auckland.
  • By Internet transfer from your bank account
  • By regular automatic payment of a fixed amount

We will repay you for any overcharge or for any bond due to you by:

  • Posting you a cheque
  • Crediting your bank account
  • Crediting your credit card

We request payment of your account within 14 days of the invoice date. The due date for payment is detailed on the invoice. Failure to pay by the due date will trigger a process that may end with your services being disconnected. If your payment is dishonoured we may charge you a dishonour fee.

Service Fees

Final meter reading — $22.00
Reconnection — $50.00
Changing data cabling — $60.00
Testing meter — $140.00
Call-out where fault is not ours — $60.00
Payment dishonour fee — $10.00

Copy of Invoice or transactions - $5.00 each
Data components:
– New 3m patch lead — $10.00
– Splitter — $10.00
– RJ45 adaptor — $10.00

Metering

We read your electricity meter every month and we comply with all relevant codes of practice relating to meter reading. We invoice you based on an actual meter reading. We have no responsibility or knowledge over how you use electricity. We simply use the information gained from reading your meter to create your invoice.
If you think we have made an error reading your meter, you may ask the Building Manager for access to the meter to check the reading yourself or you may ask us to check the reading. If it appears that our reading was correct, we will charge you $22 to check the reading. If it appears our reading was incorrect, there will be no charge for the check, we will amend your invoice and refund you any money you have overpaid.
If you think your meter is faulty, we will have it tested by a certified technician. If the meter is faulty we will replace the meter at our cost, estimate whether you have overcharged for electricity and refund you any overcharge. If we have undercharged you we will not attempt to charge you for under-metered electricity
If the meter is found to be not faulty we will charge you $140.

Disconnection for Non-Payment

You may be disconnected if you do not pay in full, by due date, any amounts you owe us in relation to supply of services to your premises.
If we have no record of receiving your payment we will advise you that you must pay your account or advise how and when you paid it and that failure to do so may result in disconnection. If we then do not receive payment or advice as to how and when you paid we shall again request payment and advise that you are scheduled for disconnection.
We will not disconnect you where you have not paid part of your invoice because in good faith, you dispute it and you have advised us of this. You are still obliged to pay the portion of the invoice you do not dispute.
If you are disconnected for non-payment you must still pay us any amounts outstanding including reasonable costs incurred in recovering the debt to us and a charge for reconnecting your electricity. Before reconnecting your services we may require that all outstanding debt is paid to us. We will reconnect your services as soon as reasonably possible after you have made payment.

Networking our Internet

You may choose to share your Internet connection with other people in your premises. Where we supply you with Internet, our responsibility is to provide connectivity to the Internet at one point in your premises. Any networking or sharing within your premises is your responsibility. With the large range of networking devices available in the market we are unable to offer technical support for routers, switches, hubs or other network devices. Such support should be sought from the device supplier or manufacturer.

Contact

Please contact Bosco on (09) 302-1500, (04) 477-1500 or info@bosco.co.nz with any questions, complaints, fault reports, invoice queries or any other information.

 

Information About Our Agreement