HELP/FAQs

 

Q: How do I pay my account?

A: Information relating to this can be found on the Ways To Pay Your Account page.

 

Q: Are you having difficulty paying your account?

A: Information relating to this can be found on the Are You Having Difficulty Paying Your Account? page.

 

Q: How can I save electricity?

A: Information relating to this can be found on the Electricity Savings Tips page.

 

Q: What do I do if I need power for medical reasons?

A: If it's vital your power stays on, it's vital you let us know. Click here.

 

Q: How do I read my own meter?

A: Information relating to this can be found on the Read Your Own Meter page.

 

Q: Where can I read Bosco's Terms & Conditions?

A: Information relating to this can be found on the Terms and Conditions For Residential Customers page and the Online bill and online account terms and conditions.

 

Q: What is Bosco's policy regarding Disconnection?

A: Information relating to this can be found on the Disconnection Policy page.

 

Q: How do I manage without power if I have been disconnected?

  • For EMERGENCIES, please dial emergency services on 111
  • If there is anyone at the property who relies on electricity for MEDICAL EQUIPMENT please call Bosco on (09) 302 1500 or (04) 477 1500 to organise an urgent reconnection
  • GLO-BUG, our prepay service, may be able to help you reconnect and assist you with paying off your overdue balance. Please call GLO-BUG on 0800 773 729. You will not be required to pay your historic electricity debt before your power is reconnected
  • Do not try and reconnect the power yourselves, this is very dangerous and may result in serious injury or death. Please treat all installations as live at all times
  • Be careful with candles and any other alternative cooking or light sources with open flames
  • Let a family member or friend know you are without power and make alternative arrangements

 

Q: How do I make a Complaint?

A: Information relating to this can be found on Our Complaints Process page.

 

If these tips do not answer your query, please call us on (09) 302-1500.