The Contract
A contract is an exchange of promises. In this contract, our main promise is to sell you electricity. Your main promise is to pay for the electricity you use. The other promises we exchange are summarised below:
Our Promise
Distribution
We will arrange for electricity to be distributed to your Point of Connection.
Your Promise
Address
You wil give us the correct address of where you want power delivered to.
Our Promise
Meter
We will provide you with an approved Meter.
Your Promise
No Tampering
You will not tamper with the Metre.
Our Promise
Prices
We will give you at least 30 days' notice before increasing our prices.
Your Promise
Making Payments and other obligations
You are responsible for the paying for the services in this contract and for making sure your contractual obligations are met.
Our Promise
Invoices
We will send you accurate invoices.
Your Promise
Payment
You will pay our invoices on time.
Our Promise
Standards
We aim to meet certain minimum performance standards.
Your Promise
Standards
You will seek to ensure your wiring and equipment comply with the relevant legislative and regulatory requirements and the relevant Network distribution code.
Our Promise
Complaints Resolution
We will provide a free and fair dispute resolution process.
Your Promise
Safety and Special Needs
You will inform us of any hazards or special needs you may have.
Our Promise
Switching
You may transfer to another Retailer if you wish.
Your Promise
Moving
You will give us 7 days' notice if you are moving Premises.
Our Promise
Interruptions
Your supply may be interrupted for a variety of reasons.
Your Promise
Surges
You should protect any sensitive equipment, like computers and TV's, against surges and fluctuations.
